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ISO 9000 Strategic Objectives |
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Customer Service Provide all customers the best quality training and services possible consistent with available resources and serve as a resource center to analyze customer needs. Regulatory Design, develop, and conduct courses for personnel working in the maritime community that meet individual and company Simulation, Training, Assessment & Research needs as well as being in compliance with the latest national and international rules, regulations, and guidelines. Technology Acquire, use, and apply the latest technology and information in the field of maritime training consistent with available resources in the development and delivery of Simulation, Training, Assessment & Research. Ethics Conduct all business in an ethical and professional manner sensitive to human needs and social responsibilities in order to achieve our customers’ goals and create opportunities for our employees. Continuous Improvement Identify and examine non-conformities in design, delivery, and customer service to determine processes that require improvement and implement necessary changes to continually improve. Employee Acceptance Create and maintain an environment that encourages teamwork, cooperation, initiative, leadership, problem solving, constructive decision-making, fiduciary responsibility, and a commitment to continuous improvement. Leadership Provide expertise and input to industry and regulatory bodies that promotes the improvement of safety at sea, protection of the marine environment, and the overall betterment of the maritime community. |
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